Thank you for choosing to shop with us. We strive to provide high-quality products and excellent customer service. To ensure transparency and clarity, please review our return policy outlined below.
- Returns and Exchanges: We regret to inform you that we do not accept any returns or exchanges for any products purchased from our store. Once a product has been purchased, it is considered final sale and cannot be returned or exchanged, except as provided below.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will require you to provide detailed information and possibly photographic evidence of the damage or defect. Based on the circumstances, we will determine an appropriate resolution, which may include a replacement or a refund.
- Incorrect Orders: If you receive an incorrect item in your order, please contact us within 48 hours of receiving the package. We will work with you to resolve the issue and ensure that the correct item is delivered to you as soon as possible.
- Non-Returnable Items: In addition to our overall policy of not accepting returns or exchanges, certain items are non-returnable. These include but are not limited to:
- Drill machines
- Nail polishes
- Clearance or sale items.
- Refunds: Since we do not accept returns, refunds will only be issued in the following circumstances:
- For damaged or defective items as described in point 2.
- If an incorrect item was shipped to you as described in point 3.
- If a product is out of stock and we are unable to fulfill your order.
- Contact Us: If you have any questions or concerns regarding our return policy or any specific product, please contact our customer support team. We are here to assist you and provide further clarification.
Please carefully read and understand our return policy before making a purchase. By completing a transaction with us, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined above.
Note: This return policy is effective as of the date stated at the beginning and may be subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date return policy information.